Please note that we operate primarily on an appointment basis. You can book in one of the following ways:
- Telephone on 698 8779;
- Call in person at the surgery;
- Email contact@oaklandsmedical.org;
- Request online.
Each new patient is allocated 1 full hour for their review, and a follow up has a dedicated 30-minute slot. If you are running late for your scheduled appointment, we would be grateful if you would contact us so that we can readjust our schedule.
In the event that we are not informed, please be aware that your consultation time may be reduced to accommodate patients who have arrived promptly for their allocated slot. We regret that we are unable to see patients who have missed their slot, out of courtesy for those who have arrived on time.
Should there be no routine appointments left on the day of your choosing, we will do our best to accommodate you on an alternative date, or on the same day if another pre-booked patient happens to cancel.
Please note that we cannot double-book you with another patient just for you to be seen on a particular day. However, we do operate a waiting list that you can request to be added to, and we shall ring you at the earliest opportunity should a slot become available sooner.
We would appreciate your understanding if the surgery is running late, which can be due to occasional emergencies or travel delays. Should this be the case, please be assured that your consultation time will not be reduced in the least. While we appreciate your patience on these occasions, we would be more than happy to cancel and/or rebook an alternative appointment, should you wish to do so.
Whilst we welcome drop-in patients, priority will be given to those who already have a booking, unless there is a clear emergency. We reserve the right to decline seeing patients who insist on arriving or waiting without appointment, especially if there are emergencies or in-patients to be seen.
Please see our emergency policy in case you need medical help outside of our normal working hours (9am-5pm Mondays to Fridays, 9am-2pm Saturdays).